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I was delighted to join the panel “That’s Entertainment: Keeping Ahead of the Game” at Inntegra’s Competitive Socialising: The Power of Play & Awards 2026, held at the Lighthouse Theatre in Camberwell.
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In part one of this series, we explored why traditional dynamic pricing is likely the wrong answer for leisure venues – and why.
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Most activity venues train reception properly. They script the welcome, cover the upsell, rehearse the handoff. And then they assume the experience is taken care of.
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